Compliance Recording for Every Conversation
Capture, retain, and analyse every customer interaction across Microsoft Teams, mobile, desk phones, and contact-centre platforms. Delivered by BulbNorAm, powered by Numonix.
“Regulations are strict — our recording standards are stricter.”
Call recording active
IXCloud · encrypted · audit logged
Intent
Account Balance
Sentiment
Positive
AI summary
Customer requested balance check on premium account. Verified identity, provided balance, resolved in 2:14. No PII exposed.
100%
Capture rate
3-layer
Encryption
1 Hour
Up and Running
100%
Compliance Capture
20+
Enterprise Logos
25 yrs
Recording Specialism
Partnership
Why BulbNorAm + Numonix
Microsoft-certified compliance recording, delivered with local Canadian and North American accountability.
BulbNorAm Delivers
- Microsoft-certified Canadian and NA expertise
- 500+ Teams UC/CC deployments
- Bilingual EN/FR 24/7 support
- Ottawa-based delivery team
Numonix Provides
- Microsoft-certified compliance recording platform
- ISO 27001 & SOC 2 Type II accredited
- AI analytics with PII redaction
- Cisco, Teams, Zoom, contact-centre support
You Get
- "Up and running in about an hour, fully migrated in a day"
- Multi-source capture: Teams, mobile, desk phones
- Single accountable partner for the stack
- Local invoicing in CAD or USD
Three Deployment Models
Cloud, On-Prem, or Hybrid
Pick the deployment that matches your data-sovereignty, compliance, and architecture requirements.
IXCloud
Cloud-Native Compliance
Fully cloud-native compliance recording with AI-driven post-call analytics on demand — summaries, sentiment, PII redaction, audit trails, and self-service access.
- SOC 2 Type II accredited
- AI summaries & sentiment
- PII redaction built-in
- Self-service playback
- Audit trails out of the box
TRAAS
Teams Recording-as-a-Service
Native Microsoft Teams call recording with conference-mode support and industry-leading compliance. Embeddable into third-party solutions.
- Native Teams integration
- Conference-mode capture
- Multi-platform integrations
- Microsoft-certified solution
- Embeddable for third parties
RECITE
On-Premise Control
On-premise recording for organisations that require full data sovereignty. Customisable widgets, dashboards, and granular replay permissions.
- Full on-prem deployment
- Customisable dashboards
- Variable replay permissions
- Canned + modifiable reports
- Built-in storage options
Built for Trust, Flexibility, Control
AI-driven post-call analytics, insights on demand, and the audit-grade evidence your compliance team needs.
AI Summaries & Insights
AI-driven post-call analytics generate structured summaries, surface intent and sentiment, and flag compliance-relevant moments in real time.
PII Redaction
Automatic detection and redaction of personally identifiable information in transcripts and audio — reduce risk without manual review.
Search & Replay
Find any conversation in seconds. Keyword search across transcripts, time-coded playback, and audit-trail-grade evidence export.
Multi-Source Capture
Capture from Microsoft Teams (voice, video, chat, screen-share), mobile devices, desk phones, and contact-centre platforms — all in one repository.
3-Layer Encryption
End-to-end encryption with private endpoints and password-less authentication. Cutting-edge data protection at rest and in transit.
Built-In Audit Trails
Every playback, export, and access event is logged. Pass regulator and internal audits without scrambling for evidence.
Regulations Supported
Coverage for the frameworks that matter
From finance to healthcare to government — Numonix's compliance foundation maps directly to your regulator's expectations.
ISO 27001
Information security management — business-wide certification
SOC 2 Type II
Continuous controls audit covering security, availability, confidentiality
HIPAA
Healthcare PHI capture, retention, and access controls
FINRA / SEC
Financial services books-and-records, supervisory recording
MiFID II
EU regulatory call recording for financial advice and execution
GDPR Ready
Encryption, right-to-erasure, retention policies, audit logs
Works With Your Stack
Capture everywhere, then route everywhere
Microsoft-native, Cisco-partnered since 2013, and integrated with the AI and analytics platforms your team already uses.
What Numonix customers say
“We capture everything without having to think about it.”
— SAI
“We were up and running in about an hour, fully migrated in a day.”
— Citadel — Infrastructure Team
“Best compliance recording platform I've seen in the last 25 years.”
— SmartSearch — Infrastructure Team
Powering exceptional service for leading organisations
