Our Services

Enterprise Communication Solutions

Comprehensive Microsoft Teams-based UCaaS and CCaaS solutions designed to transform how your organization communicates, collaborates, and connects with customers.

Core Solutions

Custom-designed solutions to meet your unique communication needs

Microsoft Teams Integration

Seamlessly integrate the features of your existing web applications into the Microsoft Teams platform. We help you build custom apps, bots, and connectors that enhance collaboration and provide an enriched user experience within Teams.

Deep platform integration with Teams APIs

Custom Teams app development

Bot and connector development

Tab and messaging extensions

Enhanced collaboration workflows

Single sign-on (SSO) implementation

Key Benefits

Streamlined user experience
Increased productivity
Reduced context switching

Hosted SIP Telephony Services

Enterprise-grade VoIP services at competitive rates with built-in PSTN connectivity. Our hosted telephony eliminates the need for separate trunking purchases while providing reliable, high-quality voice communications.

Built-in PSTN connectivity

Direct Routing for Teams

Operator Connect integration

SIP trunk management

Number porting services

E911 compliance

Key Benefits

Cost-effective pricing
No separate trunking costs
Enterprise-grade reliability

Contact Centre Solutions

Transform your customer experience with our omnichannel contact-centre platform native to Microsoft Teams. Handle voice, chat, email, social media, and more from a unified platform powered by AI and automation.

Omnichannel communication (voice, chat, email, SMS)

Intelligent call routing and IVR

AI-powered virtual agents and chatbots

Real-time analytics and reporting

Workforce management integration

CRM and business app integrations

Key Benefits

75% faster agent onboarding
Improved customer satisfaction
Unified agent experience

Attendant Console

Professional reception management solution integrated natively into Microsoft Teams. Drag-and-drop visual call transfers, real-time presence monitoring, calendar integration, caller intelligence, and accessibility features — built for modern reception teams.

Drag-and-drop visual call transfers

Real-time presence monitoring across organisation

Calendar integration (Outlook + CRM)

Smart queue management with wait times

VIP caller recognition and prioritisation

Braille input + accessibility support

Key Benefits

Exceptional first impressions
Reduced caller abandonment
Streamlined reception workflows

Wallboard Telemetry & Analytics

Gain complete visibility into your communication infrastructure with our management portal. Monitor usage statistics in real-time, identify trends, and make data-driven decisions with comprehensive graphical reports.

Real-time usage statistics

Queue and agent activity monitoring

Trend analysis and forecasting

Customizable dashboards

Scheduled report generation

API access for custom integrations

Key Benefits

Data-driven decisions
Performance optimization
Proactive issue detection

Compliance Recording

Comprehensive recording solutions for all regulated employee communications. Whether via desk phones, mobile devices, or Microsoft Teams, we ensure you capture and retain communications to meet MiFID II, FINRA, HIPAA, and other regulatory requirements.

Multi-source recording (Teams, mobile, desk phones)

Video, chat, and screen-sharing capture

Encrypted storage and retention policies

AI summaries, sentiment, PII redaction

Audit trail and access controls

Cloud, on-prem, or hybrid deployment

Key Benefits

Full regulatory compliance
Up and running in about an hour
ISO 27001 + SOC 2 Type II

Mobile PBX Solutions

Extend your enterprise communication capabilities to mobile devices with deep network integration. Our Mobile PBX solutions provide efficient call handling and seamless integration with your collaboration platform.

Native mobile network integration

Single number reach

Mobile call recording

Presence synchronization

Visual voicemail

Mobile softphone apps

Key Benefits

Work from anywhere
Consistent experience
Enhanced mobility

Archiver

Centralise Microsoft Teams Phone, Copilot, and Microsoft 365 configuration and usage data into an Azure environment you control. Structured, retained, and ready for Power BI — visibility that outlives native Microsoft reporting limits.

Calls, Presence, Rooms, Gateway Monitor, Copilot modules

Customer-controlled Azure SQL environment

Prebuilt Power BI reporting templates

Long-term, policy-driven retention

Normalised, queryable telemetry

Enable only the modules you need

Key Benefits

Own your data residency
Reporting beyond native limits
Modular licensing

Enhanced Call Router

Take Microsoft Teams Phone beyond native Call Queues and Auto Attendants. Route on skills, presence, area code, DTMF, and live API conditions, with specialised scenarios from hotline and ringdown to turret and barge.

Skills- and presence-based routing

Area-code, DTMF, allowlist/blocklist logic

API-driven conditions + Copilot Agents

Hotline, ringdown, turret, shared calling

SSO admin portal with change control

SOC 2 Type II + ISO/IEC 27001:2022

Key Benefits

No per-agent licensing fees
No contact-centre overhead
Non-disruptive integration

EmergencyConnect

Make sure emergency calls are never missed. Multi-channel notifications and dispatchable-location intelligence for Microsoft Teams Phone — a lightweight supplement to native 911 that gets the right people alerted instantly.

SMS, email, and desktop alerts

Dynamic + registered dispatchable location

Smart, location-based alert routing

Power BI reporting on emergency events

Singlewire InformaCast integration

Supports Kari's Law & RAY BAUM'S Act

Key Benefits

Faster stakeholder notification
Regulatory compliance support
Audit trails for every event

Flexible Deployment Models

Choose the integration approach that best fits your organization's needs

Extend Model

Teams Phone Extensibility

Leverage the Teams Phone infrastructure as a control plane with an embedded calling experience. Ideal for organizations seeking deep Teams integration.

Connect Model

Standalone Integration

Connect your existing telephony and contact center infrastructure to Teams through APIs. Perfect for hybrid environments.

Unify Model

Azure Native

Build native Azure Communication Services-based applications using Teams calling infrastructure. The most modern, cloud-first approach.

Professional Services

End-to-end support from planning through ongoing management

Design & Planning

Strategic workshops to assess your communication needs, design optimal architectures, and plan seamless migrations from legacy systems.

Implementation & Integration

Expert deployment services using proven methodologies, including pilots, proof-of-concept phases, and go-live support.

Training & Adoption

Comprehensive change management and training programs to maximize user adoption and ROI from your investment.

Managed Services

Ongoing management, monitoring, and support to keep your communication infrastructure running at peak performance.

Cloud Migration

Seamless migration from on-premises PBX systems to cloud-based Microsoft Teams telephony with minimal disruption.

Security & Compliance

Implementation of security best practices and compliance frameworks to protect your communications.

Industries We Serve

Tailored solutions for regulated and enterprise environments

Financial Services

Healthcare

Government

Retail

Technology

Manufacturing

The BulbNorAm Advantage

Partner with a team that brings deep expertise, proven methodologies, and unwavering commitment to your success.

Microsoft Certified

Solutions Partner (Modern Work)

24/7 Support

Always available

North American Reach

500+ deployments

Compliance Ready

HIPAA, FINRA, MiFID II

Ready to Get Started?

Schedule a free consultation to discuss your communication needs and discover how our solutions can transform your business.

(669) 877-0491

Powering exceptional service for leading organisations