Routing That Goes Beyond Native Teams
When Teams Call Queues and Auto Attendants run out of road, the Enhanced Call Router takes over — skills, presence, area code, DTMF, and API conditions in one engine. Delivered by BulbNorAm, powered by Entergrade.
“Intelligent Teams Phone routing — without the cost and weight of a full contact centre.”
Inbound call flow
rule chain · evaluated live
0
Per-agent fees
SOC 2
Type II
No
Per-Agent Fees
9+
Routing Scenarios
API-Driven
Conditional Logic
SOC 2 + ISO
Certified Platform
Partnership
Why BulbNorAm + Entergrade
Advanced Teams Phone routing, delivered with local Canadian and North American accountability.
BulbNorAm Delivers
- Microsoft-certified Teams Phone expertise
- Specialist-guided, non-disruptive rollout
- Bilingual EN/FR 24/7 support
- Ottawa-based delivery team
Entergrade Provides
- Advanced routing engine for Teams Phone
- SSO-enabled admin portal with change control
- SOC 2 Type II & ISO/IEC 27001:2022 certified
- Scenario-based, modular licensing
You Get
- Call flows Teams can't build natively
- No per-agent licensing, no contact-centre overhead
- Pay only for the scenarios you use
- A single accountable partner for the stack
Route On Almost Anything
One engine, every condition
Combine numbers, area codes, DTMF, skills, presence, and live API conditions into call flows native Teams can’t express.
Number & Area-Code Routing
Route by where the call is from
Branch on source and destination numbers or area codes — send regional traffic to the right team automatically, no manual list-juggling.
- Source & destination matching
- Area-code based branching
- Allowlists & blocklists
- Built-in spam detection
Skills & Presence Routing
Reach the right person, now
Make routing decisions on agent skills and live presence so callers land with someone qualified and actually available — not a dead queue.
- Skills-based selection
- Live presence awareness
- Rollover to backups
- Phone-number-based agents
Conditional & DTMF Logic
Logic Teams can't do natively
Layer DTMF menus and advanced conditional logic that native Call Queues and Auto Attendants simply can't express on their own.
- DTMF input branching
- Nested conditional rules
- Announcements & voicemail
- Controlled disconnects
API & Copilot Conditions
Routing that talks to your systems
Query an external API mid-flow to decide where a call goes, and bring Copilot Agents into the workflow for AI-assisted handling.
- API-driven routing conditions
- Copilot Agent integration
- Real-time decisioning
- Data-aware call flows
Specialised Scenarios
Purpose-built call patterns
From trading-floor turrets to emergency hotlines — voice flows that off-the-shelf Teams can’t deliver.
Hotline & Ringdown
Pick up and instantly connect to a predefined destination — purpose-built lines for critical, no-dial-needed connections.
Turret & Barge
Trading-floor-style turret behaviour and supervisor barge for high-intensity, monitored voice environments.
Interception & Rollover
Intercept inbound calls and roll them over across agents and destinations until the call is answered.
Shared Calling
Let groups share calling identities and coverage without standing up a full contact centre.
Extension-Based Routing
Route on internal extensions for familiar, PBX-style dialing inside Microsoft Teams Phone.
Real-Time Notifications
Fire alerts on routing events via Teams chat, SMS, email, or webhooks so the right people know instantly.
Built for Control, Scale, Trust
Governed administration, real-time alerting, and certified security underneath every call flow.
SSO Admin Portal
A secure, SSO-enabled web portal built for IT administration and change control — every routing change is governed, not guessed.
Multi-Channel Alerts
Real-time notifications on routing events through Teams chat, SMS, email, and webhooks keep operations and on-call teams in the loop.
Integrates With Your Stack
Webhook and API conditions let the router react to your business systems and trigger downstream automation in real time.
Non-Disruptive Integration
Layers on top of your existing Teams Phone deployment — no rip-and-replace, no migration weekend required.
Scenario-Based Pricing
Modular, scenario-based licensing means you pay for the routing patterns you actually deploy — not a seat count.
Certified & Secure
SOC 2 Type II and ISO/IEC 27001:2022 certification underpin the platform your voice traffic now depends on.
Certified & Governed
Security your voice can rely on
SOC 2 Type II
Continuous controls audit covering security, availability, and confidentiality
ISO/IEC 27001:2022
Current information-security management certification
SSO & Change Control
Single sign-on portal with governed, audit-friendly routing changes
Powering exceptional service for leading organisations
