Help us deliver the next 1,000 Microsoft Teams deployments
BulbNorAm is growing across Canada and the United States. We are the authorised partner behind some of the most ambitious Teams Phone, contact-centre, SIP, and compliance recording rollouts in North America — including a recent Mazda migration that saved $1.8M USD. We need people who want to ship work like that.
10+
Open roles
9
Teams hiring
EN / FR
Bilingual workplace
Ottawa HQ
Remote across NA
Where we’re hiring
Open headcount across every team
From front-line voice engineering to enterprise sales — here’s a snapshot of how the next year of growth is shaped.
Why BulbNorAm
What you get when you join the team
Health + dental + vision
Full health, dental, and vision coverage for you and your dependents from day one.
RRSP / 401k match
Company match on your retirement contributions across Canadian and US employees.
Microsoft cert reimbursement
We pay for the cert paths that keep our team current — MS-700, MS-720, AZ-104 and more.
Remote-first culture
Headquartered in Ottawa, fully remote-friendly across Canada and most of the US.
Partner-platform access
Direct access to CentrePal and Numonix engineering teams for learning and roadmap input.
Real PTO + bilingual culture
Generous PTO, statutory holidays in both countries, and a respectful bilingual EN/FR workplace.
Open Roles
10 positions open right now
Every role below is being actively interviewed for. Apply via the link or email info@bulbnoram.com.
Senior Microsoft Teams Solution Architect
UrgentOwn the technical design of Microsoft Teams Phone + CCaaS deployments end-to-end. Work side-by-side with our partner platform vendors (CentrePal, Numonix) and lead client architecture engagements from kickoff through go-live.
What you’ll do
- Design Teams Phone, Direct Routing, Operator Connect, and Hosted SIP architectures
- Lead architecture workshops with enterprise customers
- Author SOWs, low-level designs, and migration runbooks
- Mentor implementation engineers on platform-specific best practice
- Stay current with Teams Phone Extensibility (Connect / Extend / Unify) models
What you bring
- MS-700 Microsoft Teams Administrator Associate (or equivalent)
- Hands-on Direct Routing with multiple SBC vendors (AudioCodes, Ribbon, Oracle)
- Experience with at least one Teams-certified CCaaS (CentrePal, Anywhere365, Luware, etc.)
- Strong written communication for client-facing documents
- Bilingual English/French is a plus
Contact Centre Implementation Engineer — CentrePal
UrgentDeploy and configure CentrePal contact-centre platforms for North American customers. From IVR flows to Power BI dashboards to AI summary pipelines — you own delivery from kickoff to handover.
What you’ll do
- Configure CentrePal voice, email, and web-chat channels inside Microsoft Teams
- Build drag-and-drop IVR flows and conversational AI nodes
- Wire CRM integrations (Dynamics 365, Salesforce, ServiceNow, HubSpot)
- Configure Power BI reporting dashboards for customer KPIs
- Train customer admins and document run-state configurations
What you bring
- 3+ years in CCaaS implementation (CentrePal, Anywhere365, Genesys, Five9, or NICE)
- Strong Microsoft Teams admin knowledge (M365, Entra ID, Teams Phone)
- Comfortable in PowerShell, Graph API, and Power Automate
- Customer-facing communication skills
- Bilingual English/French a strong asset
SIP Trunking / Direct Routing Engineer
Design, deploy, and maintain SIP trunking solutions paired with Microsoft Teams Direct Routing and Operator Connect. Work closely with our carrier network on integration and STIR/SHAKEN compliance.
What you’ll do
- Configure certified SBCs (AudioCodes, Ribbon SBC, Oracle SBC) for Teams Direct Routing
- Provision SIP trunks, number ranges, and E911 services across US and Canada
- Troubleshoot SIP signalling (Wireshark, ngrep) and RTP/media path issues
- Lead PRI-to-SIP migration projects
- Implement STIR/SHAKEN and CNAM authentication
What you bring
- Deep SIP / RTP / SDP knowledge
- Hands-on AudioCodes or Ribbon SBC config and management
- Microsoft Teams Direct Routing certification
- Experience with Operator Connect provisioning
- Network fundamentals (routing, QoS, firewall traversal)
Compliance Recording Consultant — Numonix
UrgentLead Numonix compliance call recording deployments for regulated industries — financial services, healthcare, government, and collections. Translate regulatory requirements (FINRA, MiFID II, HIPAA, GDPR) into platform configurations.
What you’ll do
- Scope recording requirements with compliance officers and regulators
- Deploy Numonix IXCloud, TRAAS, and RECITE across customer environments
- Configure retention policies, audit trails, and access controls
- Implement PII redaction and AI summary pipelines
- Support customer audits with evidence exports
What you bring
- Background in regulated-industry IT (banking, brokerage, healthcare, gov)
- Working knowledge of FINRA, MiFID II, HIPAA, or comparable frameworks
- Microsoft Teams compliance recording experience (Numonix, Verint, NICE, ASC)
- Strong documentation and audit-ready record-keeping habits
- Project management chops — multi-month engagements
Customer Success Manager — UCaaS / CCaaS
Own a portfolio of post-sale customers running BulbNorAm-delivered Teams Phone, contact-centre, and compliance recording stacks. Drive adoption, expansion, and renewal.
What you’ll do
- Hold quarterly business reviews with named accounts
- Identify expansion opportunities (new sites, new modules, new partner platforms)
- Monitor health metrics: adoption, ticket volume, NPS
- Bridge between customer requests and product/delivery teams
- Own renewal motion in close collaboration with sales
What you bring
- 3+ years in CSM or technical account management for enterprise SaaS
- Comfortable with Microsoft Teams and contact-centre platforms
- Excellent written and verbal communication
- Bilingual EN/FR strongly preferred
- Comfortable carrying a renewal + expansion quota
Enterprise Account Executive
Hunt and close mid-market and enterprise customers for the full BulbNorAm portfolio — Microsoft Teams Phone, CentrePal contact centre, Numonix recording, and enterprise SIP trunking. You will own the entire sales motion from prospect to signed SOW.
What you’ll do
- Pipeline generation through outbound, referrals, and Microsoft co-sell
- Run discovery and qualification calls
- Orchestrate demos with our solution engineers
- Negotiate commercial terms and SOWs
- Hit and exceed quarterly bookings targets
What you bring
- Track record of $1M+ ARR quotas achieved
- Microsoft co-sell or UCaaS/CCaaS sales background
- Experience selling to IT, Operations, and Compliance buyers
- Bilingual EN/FR preferred for Quebec coverage
- Self-starter — comfortable with full-cycle ownership
Pre-Sales Solution Engineer
UrgentRun product demos and technical discovery for prospects. You will become the customer-facing voice of CentrePal, Numonix, and our SIP + attendant console solutions inside Microsoft Teams environments.
What you’ll do
- Deliver tailored product demos for prospects and existing accounts
- Lead technical discovery calls and architecture whiteboarding
- Write proof-of-concept plans and run them end-to-end
- Translate customer pain into proposed solutions and SOWs
- Stay deeply current with our partner platforms' release notes
What you bring
- Strong technical command of Microsoft Teams Phone + at least one CCaaS
- Demo presence — comfortable presenting to mixed exec / technical audiences
- Hands-on lab building and PoC delivery
- Excellent storytelling — turn features into outcomes
- Travel up to 25% within Canada / NA
Bilingual Support Engineer (EN/FR)
Front-line support for BulbNorAm's customer base. Triage, troubleshoot, and resolve incidents across Teams Phone, CentrePal, Numonix, and our SIP trunking. You will be the human voice on the other end of our 24/7 SLA.
What you’ll do
- Triage inbound tickets via portal, email, and phone
- Diagnose call-quality, SIP signalling, and Teams Phone issues
- Escalate to delivery engineers with clear repro steps
- Maintain runbooks and customer-facing documentation
- Participate in the on-call rotation
What you bring
- 3+ years in tech support or NOC role
- Bilingual English/French is required for this role
- Strong troubleshooting fundamentals (network, SIP, voice)
- ITIL or equivalent operational discipline
- Customer-first communication style
Microsoft Teams Application Developer
Build custom Microsoft Teams apps, bots, message extensions, and connectors that integrate enterprise systems into Teams. Customer-funded projects sit at the intersection of M365 platform engineering and bespoke business logic.
What you’ll do
- Design and ship Microsoft Teams apps and tabs
- Build bots and message extensions on the Bot Framework SDK
- Implement SSO via Microsoft Entra ID and on-behalf-of flows
- Integrate with Graph API, Dynamics 365, and customer back-ends
- Pair with solution engineers to ship POCs in days
What you bring
- TypeScript / Node.js or C# / .NET production experience
- Microsoft Teams app development experience (Teams Toolkit, manifest, App Catalogue)
- Microsoft Graph + Entra ID auth flows
- Power Platform familiarity (Power Automate, Power Apps) is a plus
- GitHub portfolio or sample apps to share
Project Manager — UC / CC Migrations
Run multi-stage Microsoft Teams migrations end-to-end — the kind that look like our Mazda case study. Coordinate customer stakeholders, BulbNorAm engineers, and platform partners across hard deadlines.
What you’ll do
- Build and own the migration plan from kickoff to go-live to hypercare
- Coordinate weekly steering committees and risk reviews
- Manage budget, scope, and timeline across multi-vendor delivery
- Communicate change management to end-user populations
- Run post-mortems and feed lessons into our delivery playbooks
What you bring
- PMP or PRINCE2 certification (or equivalent track record)
- Multi-vendor enterprise software migration experience
- Microsoft Teams or contact-centre migration background
- Excellent stakeholder communication — technical and executive
- Bilingual EN/FR a plus
Our Interview Process
Hire fast, respect your time
We aim to close every loop in under three weeks. No take-home that wastes a weekend. No surprise rounds.
01
Apply
Email your resume to info@bulbnoram.com. We respond within 3 business days.
02
Recruiter chat
30-minute conversation about you, the role, and how we work.
03
Hiring manager + technical
60-90 minutes on craft. Real scenarios from our delivery work — not algorithm puzzles.
04
Decision
Reference checks and offer. Most candidates have a decision within 7 days of the final round.
We’re always interested in great people.
If you have deep Microsoft Teams, voice, or contact-centre experience and don’t see the exact fit above — send us a note anyway. We open new roles every month.
info@bulbnoram.comPowering exceptional service for leading organisations
